Frequently Asked Questions

To borrow from DormBox, you need the DormBox app:

1. Find the DormBox unit in your residence
2. Scan the QR code on the front panel with your phone
3. Download the DormBox app (you'll be directed to App Store or Google Play)
4. Open the app and verify you're a resident
5. Select the item you need from the available options in the app
6. The locker will unlock automatically—take your item
7. Return it to any DormBox when you're done using the app

Note: The app is required to use DormBox. You only need to download it once.

If you notice an item is damaged or not working properly:

• Report it through the DormBox app when returning the item
• Contact your residence manager
• Email us at team@dormbox.nl

We regularly maintain and replace items. If you accidentally damage something, just let us know—we understand these are shared utilities that get regular use.

DormBox charges rental rates based on the time you use each product:

• 30-minute rates: For quick uses
• Hourly rates: For standard borrowing periods
• Daily rates: For longer-term needs

Each product has its own pricing. You'll see the exact rates for each item in the DormBox app before you borrow.

DormBox offers the following items:

• Vacuum cleaners
• Irons and ironing boards
• Steamer
• Toolbox
• Inflatable mattress

All items are maintained regularly and available 24/7 through the DormBox app.

Installation is straightforward and fully managed by our team:

1. Site assessment: We visit your property to determine optimal locations
2. Custom configuration: We configure the system based on your resident needs
3. Installation: Our technicians install units (typically 2-4 hours per unit)
4. Training: We train your staff on the system
5. Go live: Residents can start using DormBox immediately

Units require minimal infrastructure—just power and optionally internet connectivity.

DormBox is a fully managed service—we handle all maintenance:

• Regular visits: Weekly or bi-weekly servicing and restocking
• Item maintenance: Cleaning, repairs, and replacements
• System updates: Software and hardware updates as needed
• 24/7 monitoring: Remote diagnostics and issue detection

Your team's involvement is minimal—we do the work so you can focus on your residents.

Pricing is customized based on:

• Number of units needed
• Number of residents served
• Items included in the system
• Service level (maintenance frequency, etc.)

Most partners see ROI through reduced replacement costs, higher resident satisfaction, and meeting sustainability goals. Contact us for a custom quote.

Absolutely! DormBox is flexible:

• Choose from our standard inventory or request specific items
• Adjust inventory based on seasonal needs
• Add or remove items based on usage data
• Brand items with your housing logo (optional)

We work with you to ensure DormBox meets your residents' unique needs.

Partners get access to a comprehensive dashboard showing:

• Usage patterns and peak times
• Most popular items
• Resident engagement metrics
• Sustainability impact (waste prevented, items shared)
• Maintenance history and upcoming needs

Use these insights to optimize your amenity offerings and demonstrate value to stakeholders.